ANCHOR stands behind its formulas with a first-order guarantee. Because our products are ingested, our process differs from a typical apparel or hard-goods return — read the clauses below before requesting a refund.
This guarantee applies to your first individual-formula order or first Full Bundle order only. Reorders, subsequent subscription renewals, and repeat purchases are final sale — see Clause 6.
Reach out between day 15 and day 30 after your delivery date. We ask for at least two weeks of use first — a single dose isn't a fair test of a daily-use formula, and requests outside this window won't be honored.
A refund applies when the product genuinely didn't work as described for you, or caused an unwanted reaction. It does not cover:
If your first order contained more than one box (e.g. a multi-pack), the guarantee covers a single box's worth of the price paid. Additional boxes in that same order are final sale.
We honor one refund per customer or household within any 12-month period.
Once a renewal box has been charged and shipped, that charge is final — we cannot refund a box already in transit. To stop a future renewal from charging at all, cancel or pause before your next billing date; see our Cancellation Policy.
Because this is a consumable product, we don't accept physical returns — opened or unopened. Do not mail product back to us; it will not be processed. Approved refunds are issued without requiring a return shipment.
Different rule, different clock: report a damaged box, wrong formula, or missing item within 7 days of delivery, with a photo of the packaging and product. We'll send a free replacement or refund, your choice — no guarantee window applies to our mistakes.
Stop using the product and consult a healthcare provider if needed. Separately, let us know so we can document what happened — we review every report individually.
Email judahlionshadpour@gmail.com with your order number, the email used at checkout, and your reason. We handle refunds by email only — we can't process requests made by phone, text, or social media DM.
Please contact us before filing a chargeback with your bank — most issues are resolved within a few business days once we hear from you. Filing a dispute without reaching out first skips a process that would likely have resolved things faster. If a chargeback is filed regardless, we'll respond with your order records and this policy as evidence; a denied dispute doesn't waive your right to still submit a normal refund request under the terms above.
Last updated: August 2026. This policy does not affect any statutory rights you may have under applicable law.